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Insurance

Where do I find my car insurance claims record statement?

The record statement (“relevé d'information”) is provided by your car insurer on request within 15 days; it is also sent automatically when the contract is cancelled.

Fictitious model: Car insurance record statement (“relevé d'information”) One- to two-page document: named drivers, bonus-malus coefficient, claims of the last 5 years Insurance record statement (no-claims bonus) PDF, issued by the insurer Fictitious document · Car insurance record statement
Fictitious model of “Car insurance record statement (“relevé d'information”)”. Area: One- to two-page document: named drivers, bonus-malus coefficient, claims of the last 5 years · Format: PDF, issued by the insurer.

Where to find it online

  • Insurer's customer area → “Mes documents” or “Demander un relevé d'information”.
  • It is essential to take out a policy with a new insurer: it shows your bonus-malus and your claims.

If you have lost it

  • Ask the insurer (or the former insurer) again: it must be provided free of charge within 15 days.
  • If the insurer does not reply, a registered letter is proof of your request; you can then refer the matter to the insurance ombudsman.

Official sources

Checked on 28/09/2026.

See also

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